At Mahibay.com we are committed to bringing our customers the absolute best drop ship services on the internet as well as a fast and honest service. We have the top selling name brand products sold on the internet today. With over 50,000,000 name brand products we're sure you will find what you're looking for. Customer service is our top priority and we are happy to answer any questions you may have about our company, products or website. Our goal is to provide the best products at the best prices without sacrificing quality.
Hours: Monday thru Friday 9 a.m. -- 5pm MST.
CUSTOMER SERVICE - support@mahibay.com
Q: Are your products new?
A: YES. ALL products are brand new and have the manufacturer's warranty included.
Q: What are your shipping methods?
A: We ship via UPS, FedEx, DHL, or USPS depending on the size of the order.
Q: Can my customer's track their orders?
A: Yes. All of your customers will be able to easily track their orders.
Q: How long will it take to receive my order?
A: Shipping times for drop ship orders are 3-5 business days.
Q: Do items ever get on backorder?
A: YES. Due to delays with the manufacturer themselves, products do occasionally go on back order if the manufacturer runs out of a particular product. You and your customers always have the option to cancel a product order if you change your mind.
Q: What methods of payment can I use?
A: We accept all major credit cards, wire transfer, cashier's check or money order.
Q: What if my customer receives their product and it is damaged?
A: Products that have a manufacturer defect are to be returned directly to the manufacturer and are covered under the manufacturer warranty. Products that are damaged by a shipping carrier are to be replaced or covered by the shipping carrier itself. Damaged merchandise can almost always be returned for a refund or exchange.
Q: How much does it cost to become a Authorized Dealer?
A: To become a Mahibay Authorized Dealer, there is a one time Dealership fee of $7,500.00. Â Hosting & Maintenance for a Dealer Website is $69.95 / month. Note the reason for the upfront Dealer fee is to 1. Limit the number of dealers and 2. We don't make any money on any products that are sold by our dealers to ensure the highest profitability for our Dealers.